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Refund and Return Policy
Website: Digital View
At Digital View, we aim to ensure that our customers are completely satisfied with our service. Because we provide digital services (IPTV subscriptions and digital access keys), standard physical product return procedures do not apply. However, we offer a fair refund policy based on the conditions outlined below.
1. Free Trial & Test Before Purchase
We strongly encourage all prospective clients to request a trial or test period (if available) before purchasing a long-term subscription plan. This helps ensure that your device, internet connection, and app setup are fully compatible with our servers.
2. Refund Eligibility & 7-Day Guarantee
We offer a 7-Day Money-Back Guarantee under the following conditions:
- Technical Issues: If you experience complete service outage or continuous major streaming issues that our technical support team cannot resolve within 48 hours of being notified, you are eligible for a full refund.
- Non-Delivery: If you purchased a subscription and did not receive your activation details/playlist link within 24 hours (and have checked your spam folder), you are eligible for a full refund.
3. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- Internet Speed & Local Network: Slow internet speeds, bandwidth throttling by your ISP, or unstable local Wi-Fi connections on the customer’s end.
- Device Incompatibility: Issues caused by unsupported, outdated, or misconfigured hardware/software on your side after purchase.
- Change of Mind: Simply deciding you no longer want the service after receiving working access details.
- Violation of Terms: Account suspension or termination resulting from sharing line credentials, multi-room usage without an appropriate plan, or violating our Terms of Service.
- Channel Lineup Changes: Occasional changes to specific channel availability, temporary maintenance, or server updates do not qualify for a full refund.
4. How to Request a Refund
To submit a refund request, please contact our support team with the following details:
- Your order number / transaction ID.
- The email address used for purchase.
- A detailed explanation of the issue (including screenshots or video proof if technical errors occur).
Contact Options:
- Email: custumers@digitalview.com
- Phone: +44 07 00 01 02
5. Refund Processing Time
Once your refund request is reviewed and approved:
- Refunds will be processed to the original payment method used during checkout.
- Processing typically takes 3 to 7 business days, depending on your bank or payment provider.
